Returns, and Exchange Policy
Please read and understand our warranty and return policy before placing an order.
WE ACCEPT RETURNS ON ALL UNUSED AND UNOPENED ITEMS RETURNED TO US WITHIN 30 DAYS.
Custom made rings and 14 KT gold jewelry, and memorial plaques/markers and urns do not apply. Because these items are made on demand, we do not accept any returns for these items (unless it is flawed).Please double check your spelling on your marker. We personally triple check your memorial for typos and misspellings. We will confirm with you a proof of your design, layout and spelling before the memorial goes into production. After your memorial enters production, we will not be held accountable for any spelling or design errors. Returns will not be accepted.
SIMPLY SEND US AN EMAIL WITH AS A MANY DETAILS AS YOU CAN PROVIDE AND WE WILL SEND A PRE-PAID RETURN LABEL.
if THERE WAS NO ERROR MADE ON OUR PART (SEE BELOW) WE WILL ASK THAT YOU COVER THE RETURN SHIPPING COSTS.
Shipping fees are non-refundable unless there was an error made on our part. (item arrived damaged, wrong item sent. )
For orders that are older than 30 days we can not accept returns for any reason.